Moving & Switching

How can I be sure I won't be double billed?

Q: Do I need to contact my previous supplier?

No, once you confirm your switch with us, you don’t need to do anything else. We’ll get in touch with your previous supplier and let them know that you have switched electricity supplier.

Q: Do I need to cancel my Direct Debit with my previous supplier?

Your Direct Debit should be automatically cancelled by your previous supplier when your switch to Power NI has been completed, you shouldn’t need to do anything. Your previous supplier will issue you with a final bill for any outstanding amounts. Once this is paid in full the Direct Debit should be cancelled.

Q: Why am I still getting bills from my previous supplier?

The switching process can take 2-4 weeks, so your previous supplier will continue to bill you until the switch is complete. You should receive a final bill to close your account (this may take up to 8 weeks after you've switched). If you are still receiving bills from your previous supplier after this time please get in touch and we'll look into this for you.

Q: When will I get my account number or Keypad premise number?

If you pay a bill, you will receive your account number in your postal welcome pack once your switch is complete. Keep this handy, as you will need it if you choose to register for paperless billing with Energy Online and/or Power NI Perks. If you are a Keypad customer, you will receive your keypad premise number in your welcome pack once your switch is complete. Keep this handy, as you will need it if you choose to register for paperless billing with Energy Online and/or Power NI Perks. If you haven't received a welcome pack in the post after 4 weeks get in touch and we'll look into this for you.

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Moving & Switching
Switching providers

When you switch, we'll contact your previous supplier to let them know you are switching to us.

To make sure you’re not double billed, it’s important that you provide us with a meter reading. This will be used to open your Power NI account and the same meter reading will be used to close your account with your previous supplier.

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Moving & Switching

How can I be sure I won't be double billed?

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