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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.

Moving & Switching

PowerNI Help & Support Moving & Switching How do I switch to Power NI?

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You can request a quote or switch to Power NI online today.

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How do I switch to Power NI?

  • My Home
  • Moving & Switching
  • Switching providers

Switch online now. You'll need to have the following to hand:

  • Your Meter Point Reference Number (MPRN) you should be able to find this on a previous bill or your Keypad reference number which is the 19-digit code on the front of your top up card. If in doubt call NIE Networks at 03457 643 643 who can provide you with this.
  • A recent meter reading.
  • Your address and postcode.
  • Your bank details if you decide to pay by Direct Debit.

More switching questions


More switching questions

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Keypad FAQs
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Meter Reading FAQs