Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Your switch to Power NI will be complete once we receive confirmation from NIE Networks. This will take around 2-4 weeks. You’ll then receive a welcome pack from us confirming your switch is complete. If you don't receive anything from us after 4 weeks get in touch and we'll look into this for you.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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