Bank holiday closure

Please note. On Monday 6 April and Tuesday 7 April, our customer care lines will be closed. For queries during this time, please visit our help and support section at powerni.co.uk/help. We'll be back and happy to help on Wednesday 8 April.

Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.

Moving & Switching

When does my supply change over?

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Moving & Switching
Switching providers

Your switch to Power NI will be complete once we receive confirmation from NIE Networks. This will take around 2-4 weeks. You’ll then receive a welcome pack from us confirming your switch is complete. If you don't receive anything from us after 4 weeks get in touch and we'll look into this for you.

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