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Christmas period opening hours

Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.

Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.

Moving & Switching

PowerNI Help & Support Moving & Switching When will I get my account number or Keypad premise number?

When will I get my account number or Keypad premise number?

  • My Home
  • Moving & Switching
  • Switching providers

If you pay a bill, you will receive your account number in your postal welcome pack once your switch is complete. Keep this handy, as you will need it if you choose to register for paperless billing with Energy Online and/or Power NI Perks.

If you are a Keypad customer, you will receive your keypad premise number in your welcome pack once your switch is complete. Keep this handy, as you will need it if you choose to register for paperless billing with Energy Online and/or Power NI Perks.

If you haven't received a welcome pack in the post after 4 weeks get in touch and we'll look into this for you.


More switching questions


More switching questions

Still have questions?

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