Billing FAQs
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The switching process can take 2-4 weeks, so your previous supplier will continue to bill you until the switch is complete.
You should receive a final bill to close your account (this may take up to 8 weeks after you've switched).
If you are still receiving bills from your previous supplier after this time please get in touch and we'll look into this for you.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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