Billing FAQs
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To view your energy consumption, click on ‘My Usage’ when logged into your online account. You will be able to see your electricity use in terms of units, cost and carbon emissions.
You will also be able to compare your usage with last years and then with a house similar to yours. Please ensure that you have updated the premises details section in 'My Details' to indicate the size of your house and number of occupants to enable the comparison tool.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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