Important notice
Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.
If you are a Direct Debit or standard bill customer, please ensure you are entering your 10-digit account number correctly. This can be found on the top right-hand corner of your bill.
If you are a Keypad customer, please ensure you are entering the last 9 digits of your Keypad premise number correctly. This can be found on the front of your Keypad top up card.
If you continue to experience issues registering for an online account email us at [email protected] or contact us.
Still have questions?
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