Skip to main content

Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.

My Account

PowerNI Help & Support My Account I have forgotten my username

Quick help

You can log in to your online account to action the task below.

Request your username

I have forgotten my username

  • My Home
  • My Account
  • My online account

If you’ve forgotten your username, click I've forgotten my username and complete the step on screen. An email will then be sent to you confirming your username. Please check your junk or spam folders if you do not receive this.

To prevent the automated emails being directed to your junk or spam folders please add [email protected] to your email address book.


More account questions


More account questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
Chat person

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.
Billing icon

Billing FAQs
Customer support icon

Customer Support FAQs
Keypad icon

Keypad FAQs
Meter reading icon

Meter Reading FAQs