Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 5pm on weekdays.
You can log in to your Perks account to action the tasks below
To check your cashback balance sign in to your Power NI Perks account. Once you are signed in click on ‘Account’ at the top right-hand side of your screen and select ‘Cashback Statement'. Here you will be able to view:
Your total cashback balance
The status of your balance e.g. approved, pending
Your cashback history
Please note a transaction can take some time to appear on your account; this will appear as 'Pending'. The status can take up to 90 days to change to 'Approved'. If the purchase does not appear as 'Pending' or that over 90 days the status has not changed to 'Approved, please contact Power NI Perks partner on: Phone 0203 780 1891 (Helpdesk operates 24 hours - over the phone and through live chat.)
phone 0203 780 1891
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields
