Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 5pm on weekdays.
As Northern Ireland’s leading energy provider, we have the power to get the world’s biggest brands on board to offer special deals, exclusively for you.
We’re giving you access to year-round deals and discounts on everything from grocery shopping to getaways, fun days and fab nights out, the latest fashion, coolest furniture, the newest tech and awesome activities. Find out more about Perks.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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