Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
When you buy a top-up from 11 November 2024, you will get a 40 to 60-digit price change code. You must enter this into your meter and then press the # button before any further top-up codes can be accepted. The price you pay for your electricity will then increase from 1 December 2024, but not before.
If you are a Keypad+ customer you do not have to enter your 40 to 60-digit code, this can be sent straight to your meter via Bluetooth as normal.
