Meter Reading FAQs
Power NI rate change
As of 1 April, we have decreased our prices for residential customers. For more information, please visit our pricing page. If you are having difficulty with updating your Keypad to the new rate, visit our contact us section.
From 5 March 2024, when you top up you will receive a 40 to 60 digit price change code. Press * and enter the code into your Keypad and press the # button. Your Keypad will automatically switch to the new rate on 1 April 2024.
Watch our step-by-step guide below showing you how to change your Keypad to the new rate.