Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
A house that would be most suitable for solar panels is one that has a pitched roof (it’s best to install them at a 30 to 40-degree angle) , enough unshaded space, and the roof is in good condition. The ideal roof orientation is south-facing, but east or west-facing roofs can also work.
The best way to find out is to get a quote from our solar installation partner, Refresh NI, to get a survey of your property online and issue you an initial proposal without the need for a site survey. If upon reading the initial survey you wish to progress your enquiry further, we can then book you in for a detailed site survey with one of our surveyors.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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