
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Solar PV (photovoltaic) and battery storage systems are technologies that work together to generate and store electricity from the sun. Solar panels convert sunlight into electricity, and batteries store that electricity for later use. They will create energy even on grey, overcast days.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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