
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
The process will be handled by our trusted third party provider, Refresh NI. Refresh NI is an Energy Services business based in Belfast and operate across Northern Ireland. Refresh NI is a one-stop-shop for a greener home and are an MCS Accredited Solar PV provider.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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