Billing FAQs
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Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.
Solar PV (photovoltaic) and battery storage systems are technologies that work together to generate and store electricity from the sun. Solar panels convert sunlight into electricity, and batteries store that electricity for later use. They will create energy even on grey, overcast days.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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