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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.

Sustainability

PowerNI Help & Support Sustainability I'm going out of the house for a few hours, do I leave my heat pump on?

I’m going out of the house for a few hours, do I leave my heat pump on?

  • My Home
  • Sustainability
  • Heat pumps

There is no need to switch a heat pump off when leaving the house. Instead, set the thermostat to a low setting, so the heat pump stays in standby and does not run.


More heat pump questions


More heat pump questions

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