Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
There is no need to switch a heat pump off when leaving the house. Instead, set the thermostat to a low setting, so the heat pump stays in standby and does not run.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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