Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.
You should avoid:
Switching it off.
Using the “boost” function.
Using the “Auto” control function.
Making large temperature changes.
Setting the room temperature too high.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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