Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
You should avoid:
Switching it off.
Using the “boost” function.
Using the “Auto” control function.
Making large temperature changes.
Setting the room temperature too high.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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