
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
There is generally very little maintenance required with solar panels. But, it is good practice to get your installation serviced every year to avoid any unwanted surprises and keep your panels and battery operating at the their best performance.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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