Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant Information
Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.
The process will be handled by our trusted third party provider, Refresh NI. Refresh NI is an Energy Services business based in Belfast and operate across Northern Ireland. Refresh NI is a one-stop-shop for a greener home and are an MCS Accredited Solar PV provider.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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