Our systems are undergoing planned maintenance on Saturday 17th May. Unfortunately, during this time, you won't be able to access your online account. Keypad customers will still be able to top-up online
Your Keypad Premise Reference Number (KPRN) or Meter Point Reference Number (MPRN). If you use a pay-as-you-go Keypad meter, your KPRN is the 19-digit number you use to top-up, which can also be found on your Keypad card. Alternatively, your MPRN is an 11-digit number found on your bill. If you can't find your MPRN, you can look this up on the NIE Networks website using your address and meter serial number (found on the front of your electricity meter)
A recent meter reading
Your address and postcode
Your bank details if you decide to pay by Direct Debit
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