Skip to main content

Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

My Account

I am a landlord. Can I discuss the electricity account on one of my properties?

  • My Home
  • My Account
  • Third party access

No account information can be discussed unless you are a named account holder or have completed the ‘Joint Tenancy’ form. (Please note the ‘Joint Tenancy’ form will not allow for sensitive or personal information to be discussed.)


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
Chat person

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.