Important
As of the 25th of May we've updated our website to increase our security. You will be unable to access the Power NI website, Keypad top up and Fastpay online payment services unless you take action to update your internet browser or your PC.
Your PC is running an older internet browser, which is not as secure as modern systems and you should consider upgrading to a more secure alternative. This is part of an industry-wide initiative to improve web site security.
You can continue to use this website by changing your browser to Firefox. You can download Firefox here, Please contact us if you require further information.
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Contact us
Find the best way to get the answers you need fast.
We've pulled together answers from your most common queries in our FAQ section below, and hopefully you can find the information you are looking for. If not, our team of locally-based advisors will be pleased to help. You can call or email us, whichever is most convenient for you.
Your most commonly asked questions
Every week we receive around 10,000 calls and emails from our customers. Below are our some of the most commonly asked questions. If you can’t find the answer here why not visit our FAQ’s section to save time and get the answer you need now.
Understanding my electricity bill
I received a reminder letter but I've already paid.
My bill is higher than usual
How can I reduce my bills?
How do I submit a meter reading?
How to use my Keypad?
How do I top up?
I've lost my Keypad powercode.
Can I top up without my Power NI Keypad card?
I need a new Keypad card.
What are the Direct Debit options?
How do I set up Direct Debit payments?
How is my Monthly Direct Debit calculated?
When will my Direct Debit come out of my account?
How do I change my Direct Debit amount?
What is the price change?
Why are prices increases?
What does the Power NI price change mean for Keypad customers?
How will you be informing customers about the price change?
When will the price change happen?
Fill in the form and our customer care team will be in touch
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If you are unhappy with the service provided by Power NI please click here for more>>>
03457 455 455
Lines open from 8am to 7pm Monday to Friday excl. bank holidays
Calls are recorded for quality assurance
If you lose power you'll need to contact Northern Ireland Electricity
(NIE Networks) this is a different company to Power NI
03457 643 643 or Report a power cut online
Calls to 03457 numbers cost no more than local and UK landlines & are often included in free minutes. Calls recorded."
If you are unhappy with the service provided by Power NI please click here for more>>>
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