As of the 25th of May we've updated our website to increase our security. You will be unable to access the Power NI website, Keypad top up and Fastpay online payment services unless you take action to update your internet browser or your PC.
Your PC is running an older internet browser, which is not as secure as modern systems and you should consider upgrading to a more secure alternative. This is part of an industry-wide initiative to improve web site security.
You can continue to use this website by changing your browser to Firefox. You can download Firefox here, Please contact us if you require further information.
Find the best way to get the answers you need
We've pulled together answers from your most common queries in our FAQ section below, and hopefully you can find the information you are looking for. If not, our team of locally-based advisors will be pleased to help. You can call or email us, whichever is most convenient for you.
Every week we receive around 10,000 calls and emails from our customers. Below are our some of the most commonly asked questions. If you can’t find the answer here why not visit our FAQ’s section to save time and get the answer you need now.
For information about our price change which is effective from 1st October 2017, please visit Help & Support
Fields marked with an asterisk (*) are requiredPlease view our Terms and Conditions
03457 455 455
We're here Monday to Friday 8am to 7pm.
Calls are recorded for quality assurance purposes.
Are you calling about a loss of power supply?
You'll need to contact Northern Ireland Electricity (this is a different company to Power NI)
03457 643 643
Calls to 03457 numbers cost no more than local and UK landlines & are often included in free minutes. Calls recorded."
We are the largest energy supplier in Northern Ireland, supplying around 600,000 homes, farms and businesses across the province.