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Find the best way to find the answers you need
Power NI has a dedicated contact centre to answer and serve you as and when needed. We've pulled together answers from your most common queries in our FAQ section below, and hopefully you can the information you are looking for. If not, our team of locally-based advisors will be pleased to help. You can call of email us, whichever is most convenient for you.
Every week we receive around 10,000 calls and emails from our customers. Below are our some of the most commonly asked questions. If you can’t find the answer here why not visit our FAQ’s section to save time and get the answer you need now.
If you need to speak to someone about your account give us a call and we'll be happy to help.
03457 455 455
We're here Monday to Friday 8am to 7pm.
Calls are recorded for quality assurance purposes.
Are you calling about a loss of power supply?
You'll need to contact Northern Ireland Electricity (this is a different company to Power NI)
03457 643 643
Calls to 03457 numbers cost no more than local and UK landlines & are often included in free minutes. Calls recorded."
We are the largest energy supplier in Northern Ireland, supplying around 600,000 homes, farms and businesses across the province.
Not sure what to believe about energy saving? Read more here as we expose the myths and establish the truth behind energy saving
We may look a little different but we’ve got the same great online features - plus some exciting new tools and tips! Enjoy a quick tour to see what’s new .
We hope you found everything you needed. Come on in.Enter website Take a tour again
Choose from home, business or farm to find information tailored to you and your energy plan.
New! Help and Support section, a one stop shop for information and advice. Find out what you need to know fast. From billing to switching, moving house and your account we’ve got it all covered here.
Login to Energy Online to view your bills, payments and usage here.
Use this button bar to top up your Keypad, pay a bill, register or login to Energy Online. If you're shopping around, find out how to switch to Power NI here too.
If you need to get in touch, you can email or phone us using the details here. Don’t forget, our new Help & Support section is packed with info and advice and may have all the answers you need!