Your most commonly asked questions

Every week we receive around 10,000 calls and emails from our customers. Below are our some of the most commonly asked questions.  If you can’t find the answer here why not visit our FAQ’s section to save time and get the answer you need now.

Important Information: Storm Brendan

If you experience a power cut and need advice or assistance please contact NIE Networks by:

• Phone: 03457 643 643 (24 hours a day for failure of supply. Other services Monday – Friday 8.30am – 5pm)

• Email: customercontact@nie.co.uk

You can also check for power outages in your area or report a power cut.

Fill in the form and our customer care team will be in touch.

If you are unhappy with the service provided by Power NI please click here for more>>>

Important Information: Storm Brendan

If you experience a power cut and need advice or assistance please contact NIE Networks by:

• Phone: 03457 643 643 (24 hours a day for failure of supply. Other services Monday – Friday 8.30am – 5pm)

• Email: customercontact@nie.co.uk

You can also check for power outages in your area or report a power cut.

Power NI Telephone Number: 03457 455 455

Lines open from 8am to 7pm Monday to Friday excl. bank holidays.

Calls are recorded for quality assurance.

If you lose power you'll need to contact Northern Ireland Electricity

(NIE Networks) this is a different company to Power NI

NIE Networks Telephone Number: 03457 643 643 or Report a power cut online

Calls to 03457 numbers cost no more than local and UK landlines & are often included in free minutes. Calls recorded.

If you are unhappy with the service provided by Power NI please click here for more>>>