As of the 25th of May we've updated our website to increase our security. You will be unable to access the Power NI website, Keypad top up and Fastpay online payment services unless you take action to update your internet browser or your PC.
Your PC is running an older internet browser, which is not as secure as modern systems and you should consider upgrading to a more secure alternative. This is part of an industry-wide initiative to improve web site security.
You can continue to use this website by changing your browser to Firefox. You can download Firefox here, Please contact us if you require further information.
The COVID-19 crisis has affected us all, and we want to thank you for doing your bit. As a lot of our services are automated, you can continue to manage your energy account online meaning we can help those most in need. For more information on how we’re supporting our customers visit our Covid-19 info and FAQs.
Find the best way to get the answers you need
We've pulled together answers from your most common queries in our FAQ section below, and hopefully you can find the information you are looking for. If not, our team of locally-based advisors will be pleased to help. You can call or email us, whichever is most convenient for you.
Please click here for up to date advice on how we’re supporting our customers during the Covid-19 pandemic.
Every week we receive around 10,000 calls and emails from our customers. Below are our some of the most commonly asked questions. If you can’t find the answer here why not visit our FAQ’s section to save time and get the answer you need now.
Please click here for up to date advice on how we’re supporting our customers during the Covid-19 pandemic.
Fields marked with an asterisk (*) are required
If you are unhappy with the service provided by Power NI please click here for more>>>
Please click here for up to date advice on how we’re supporting our customers during the Covid-19 pandemic.
Wait times may be longer than usual. Please bear with us and thank you in advance for your understanding.
If you lose power you'll need to contact Northern Ireland Electricity
(NIE Networks) this is a different company to Power NI
NIE Networks Telephone Number: 03457 643 643 or Report a power cut online
Calls to 03457 numbers cost no more than local and UK landlines & are often included in free minutes. Calls recorded.
If you are unhappy with the service provided by Power NI please click here for more>>>
We are the largest energy supplier in Northern Ireland, supplying around 600,000 homes, farms and businesses across the province.
You’ll now be taken to our new and improved online billing website.
It may look a little different but making payments is quick and easy, simply follow the instructions on screen.
Continue
You’ll now be taken to our new and improved
online Keypad top up website.
It may look a little different but making payments
is quick and easy, simply follow the instructions on
screen.
Continue