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Find the best way to get the answers you need
Power NI has a dedicated customer care team to answer and serve you as and when needed. We've pulled together answers from your most common queries in our FAQ section below, and hopefully you can find the information you are looking for. If not, our team of locally-based advisors will be pleased to help. You can call or email us, whichever is most convenient for you.
Every week we receive around 10,000 calls and emails from our customers. Below are our some of the most commonly asked questions. If you can’t find the answer here why not visit our FAQ’s section to save time and get the answer you need now.
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If you need to speak to someone about your account give us a call and we'll be happy to help.
03457 455 455
We're here Monday to Friday 8am to 7pm.
Calls are recorded for quality assurance purposes.
Are you calling about a loss of power supply?
You'll need to contact Northern Ireland Electricity (this is a different company to Power NI)
03457 643 643
Calls to 03457 numbers cost no more than local and UK landlines & are often included in free minutes. Calls recorded."
We are the largest energy supplier in Northern Ireland, supplying around 600,000 homes, farms and businesses across the province.