Switch to Power NI

Help & support with switching

• How does the online switching process work?

  Complete all steps of the online switch form and we will take care of everything for you from there, we even contact your current supplier. Please allow up to 4 weeks for the switch to be complete. You have a 14-day cooling-off period should you change your mind.
  
  Once your switch is complete we will send you a welcome pack with all the information you need about your new account.

• I have a credit meter, can you explain the switching process?

  If you are switching to one of our billing plans you will need to already have a credit meter installed at the premises, then your switch steps will look something like this:

  • We will share your last meter reading with your previous supplier and they will calculate and send you a final bill.
  • We will send you a welcome pack by post within two to three weeks as confirmation that your switch is complete.
  • This pack will contain your new account number which you will need to register for Energy Online, Perks or if you would like to make a bill payment online.
  • If you have chosen to pay by direct debit you'll receive a letter confirming that your new direct debit has been set up.

• I have a keypad meter, can you explain the switching process?

  If you are switching to one of our keypad plans you will need to already have a keypad meter installed at the premises, then your switch steps will look something like this:

  • We will phone you to arrange a suitable time to retain any existing credit on your keypad meter. This step means that any top up amounts purchased with your previous supplier remain on your keypad meter when you switch to Power NI.
  • When we phone you back to complete step 1 we’ll ask you to type a code into your keypad, so please ensure you have access and a minimum of £2 credit on your meter.
  • We will send you a welcome pack by post within two to three weeks as confirmation that your switch is complete.
  • This pack will contain your new keypad premise number (KPRN) which you will need to register for an online account or Perks.

• What information is needed to switch electricity suppliers?

  • Your address, postcode and contact information
  • Your Meter Point Reference Number (MPRN) if you pay by bill or your Keypad Reference Number (KPRN) if you have Keypad top up meter
  • A recent meter reading to open your account
  • Your bank details (if paying by Direct Debit)

  With these details to hand you’re all set to switch!

• What happens after I switch electricity provider?

  We will contact your previous supplier for you to let them know that you're switching and we'll provide your previous supplier with your meter reading and they will calculate and send you any final bills.
  
  If you are a Keypad customer you will be contacted to arrange the transfer of any existing credit on your meter after your 14-day cooling-off period has passed. If you are a Keypad customer and you are switching electricity suppliers, your switch will be completed when any remaining credit on your keypad meter is transferred over. Your new supplier will contact you and ask you to type a code into your keypad you will need to ensure that you have access to your keypad and a minimum of £2 credit in your meter.
  
  If you are a direct debit customer and you are switching electricity suppliers, you should receive a letter confirming that your bank has been contacted, and your new direct debit has been set up.
  
  It's important to note that timings may vary depending on the supplier you switch to, but typically everything should happen within 4-8 weeks. We’ll only call you if we need further details or need to rearrange a call back. Your supply won’t be disrupted at any time during the switching process.

• I need help with switching electricity supplier, who can I contact?

  If you need advice about switching our team of energy experts are available to help! Request a call back at a time and day that suits you using our online form! We are here to help, so please get in touch!

• I own a commercial premises or a farm, how do I switch to Power NI?

  If you own a commercial premises or farm and would like to switch to Power NI you can complete this form and a member of our team will call you back. We are here to help, so please get in touch!