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Residential customer energy bill support

What's happening?

Two parts which make up the price you pay for electricity are changing from 1 July 2023.

1. Your Power NI unit price. The underlying Power NI residential unit price has been reviewed with the Utility Regulator and a decrease of 7.1% has been agreed. This is due to a fall in wholesale electricity costs. 

2. The Energy Price Guarantee (EPG) government support. From July to September 2023, the amount of government support provided to customers is reducing from 3.77p to 0p per unit. This means a 13.1% increase to the price you pay for electricity. 

What does this mean?

Despite the 7.1% decrease to the Power NI residential unit rate, customers will see an overall increase of 5.1% to the price you pay for electricity, which equates to 14p [1] per day from 1 July 2023. 

Power NI is the only domestic electricity supplier in Northern Ireland who is price-regulated, providing customers with an additional level of safeguarding as tariffs are only adjusted through a regulatory formula.

For answers to any questions you may have in relation to our price change, please view our frequently asked questions or view our historic prices and discounts dating back to November 2022. 

If you are a Power NI commercial customer please visit our Commercial Energy Bill Relief Scheme (EBRS) page for more information.

Customers on Economy 7 or Off Peak tariffs will see a different % increase on bills.

Pricing FAQs

  • I am a credit customer. What does this mean for me?

    The new rate will apply to all existing Power NI residential customer accounts as of 1 July 2023.

  • I am a Keypad customer. What does this mean for me?

    From 20 June, when you top-up you will receive a 40-60 digit price change code. Press * and enter the code into your Keypad and press the # button to finish. Your Keypad will automatically switch to the new rate on 1 July. Watch our step by step guide below showing you how to change your Keypad to the new rate.

  • What is the Energy Price Guarantee?

    HM Government introduced an Energy Price Guarantee (EPG), which reduces the amount you will be charged per unit of electricity, effective from 1 November 22 in Northern Ireland. The level of support being provided by the UK Government has now been reduced to zero, meaning households will no longer receive EPG support from 1 July 2023.

    • Will the price I pay change?

      Yes. The Power NI unit price is decreasing but due to EPG discount being removed by the UK Government, residential customers will see an overall increase.

      • How are the payment discounts applied to my bill?

        Since the introduction of EPG on 1 November 2022, Power NI has applied payment discounts to align with EPG regulations. This means that all payment discounts are applied to the Power NI base unit price before the UK Government EPG discount is deducted. Payment discounts are subject to review with each price change, and specific details of discounts and application of EPG can be found in the enclosed pricing tables.

      • I'm having difficulty paying for my electricity, what options are available to me?

        Please get in touch with our specialist Payment and Account Resolution Team to see if we have a different tariff and payment options that better suits your circumstances and needs. If you're concerned about your bill, please call us on 028 9068 5018. Lines open Monday to Friday, 9am-5pm or if you would prefer to email for support, you can reach out at [email protected]

        • What makes up my electricity bill?

          A typical Power NI household bill from 1 July 2023 will be made up of 68% electricity generation-related costs, and the other 32% is made up with network-related levies and allowed costs such as the cost of billing, IT and running our Contact Centres.

Energy charter

Power NI is supporting a new Energy charter alongside other key stakeholders, which will help make a real contribution to consumers that are struggling this winter. The charter’s development was led by the Utility Regulator and the Consumer Council for Northern Ireland, with support from local electricity and gas suppliers.

Are you getting the best deal?

We know electricity usage is on the increase. So, we would encourage you to find out if you can make a change to how you pay your bill and keep a little extra in the pocket. 

With our best deal, Energy Online, our customers can save up to £60 [2] a year on their electricity, as well as spread costs with Direct Debit payments and view bills, letters and energy usage online. Keypad customers get uncapped discounts, along with fee electricity when topping up £50 or more via the Power NI website or mobile app

[1] 14p per day increase is calculated using Power NI standard Home Energy unit rate and an average annual consumption of 3,200 kWh. 

[2] Energy Online monthly Direct Debit customers get 6% discount up to £15 per quarter, equivalent to £60 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. To view Power NI standard rates please visit our unit rate page.