Help & Support

Billing

What are the options for paying my bill?

There are a number of ways you can pay a bill:

 

 

Quarterly Direct Debit

Monthly Direct Debit

On receipt of bill

Overview

You pay for what you use each quarter.

The full amount is taken automatically from your bank account

 

This is perfect if   you want to spread out the cost of your electricity into smaller equal   monthly payments.

We calculate your   payment amount based on your usage history.

You pay for what you use each quarter via cash, cheque or card.

 

 

Payment frequency

Quarterly - your payment will be taken from your bank account 14 days after your bill is produced.

Monthly - choose a payment date between 1st and 28th each month  to suit you.

Quarterly - you'll have 14 calendar days from the date on your bill to pay for your energy.

Your payment amount

This will vary   depending on how much electricity you’ve used in the billing period.

We look at your historical energy consumption to forecast your costs for the next 12   months. Your set  monthly payment   amount is reviewed to ensure you're paying the right amount for what you use   and you'll be advised if it needs to change.

This will vary   depending on how much electricity you’ve used in the billing period.

Bill or statement

Bill every 3 months

Bill every 3 months

Bill every 3 months

Discount applied

2.5%*

4%**

No discount

Where to pay

Payment is taken automatically.

Payment is taken automatically.

If you pay by Direct Debit you can also activate our online billing service Energy Online. When you switch to online bills you’ll also receive an extra 2%*** discount (on top of your Direct Debit discount).

*Quarterly Direct Debit customers get 2.5% discount off the Power NI standard rate up to £6.50 per quarter equivalent to £26 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. Power NI standard rate is 14.78p kWh Ex.Vat / 15.52p kWh Inc. Vat. 

**Monthly Direct Debit customers get 4% discount off the Power NI standard rate, up to £10 per quarter equivalent to £40 per year.  The maximum discount would be obtained by a customer spending £250 each quarter on electricity.  Power NI standard rate is 14.78p kWh Ex.Vat / 15.52p kWh Inc. Vat.

***Energy Online customers with monthly  Direct Debit  get 4% discount off the Power NI standard rate, up to £10 per quarter equivalent to £40 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. Power NI standard rate is 14.78p kWh Ex.Vat / 15.52p kWh Inc. Vat.

Related questions

Billing

Understanding my electricity bill

If you're not sure of what the different items on your bill relate to, see below for a full breakdown or watch our quick video guide.

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I received a reminder letter but I've already paid.

If you’ve paid your bill in full or entered into a payment plan within the last seven days the reminder letter may have been posted prior to your payment being received or your plan being set up. If you’ve pad your bill by cheque this can take up to 14 days from the day you posted the cheque to be credited to your account.

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My bill is higher than usual

If your bill is higher than you expected there are a number of reasons why this might be.

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How can I reduce my bills?

You can reduce your bills by changing plan, taking a look at our energy saving tips or you can use our home energy check which will provide you with a list of personalised recommendations to help you improve the energy efficiency of your home.

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How do I submit a meter reading?

A separate company, Northern Ireland Electricity Networks provides the services for meter reading. If you miss the meter reader you can submit your meter reading online, provided that it's only been a day or two since they called.

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How do I read my meter?

Read our instructions below on how to read common meters including, standard, keypad and clock.

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What are the options for paying my bill?

The three main options for paying your bill are Quarterly and Monthly Direct Debit (and get extra discount) or paying on receipt of discount.

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When do I have to pay my bill?

The 'payment due date' is indicated on the top of the bill. This is generally 14 days after the bill is produced.

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Can I get a refund?

To request a refund please give us a call on 03457 455 455 and we will review your account. Before your call take a note of your meter reading and preferably a picture, as we will use this to ensure that your account calculations are correct. If you pay by monthly Direct Debit your account will sometimes be in credit if you've used less energy than your monthly payment amount. This usually balances out in months where you use more energy.

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How can I tell if my bill is estimated?

If your bill is based an estimated reading the letter ‘E’ will be shown beside the meter reading on page 2 of your bill.

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