Help & Support

Billing

What are the options for paying my bill?

There are a number of ways you can pay a bill:

 

 

Quarterly Direct Debit

Monthly Direct Debit

On receipt of bill

Overview

You pay for what you use each quarter.

The full amount is taken automatically from your bank account

 

This is perfect if   you want to spread out the cost of your electricity into smaller equal   monthly payments.

We calculate your   payment amount based on your usage history.

You pay for what you use each quarter via cash, cheque or card. You can also make payments Online.

 

 

Payment frequency

Quarterly - your payment will be taken from your bank account 14 days after your bill is produced.

Monthly - choose a payment date between 1st and 28th each month  to suit you.

Quarterly - you'll have 14 calendar days from the date on your bill to pay for your energy.

Your payment amount

This will vary   depending on how much electricity you’ve used in the billing period.

We look at your historical energy consumption to forecast your costs for the next 12   months. Your set  monthly payment   amount is reviewed to ensure you're paying the right amount for what you use   and you'll be advised if it needs to change.

This will vary   depending on how much electricity you’ve used in the billing period.

Bill or statement

Bill every 3 months

Bill every 3 months

Bill every 3 months

Discount applied

2.5%*

4%**

up to 2%***

Where to pay

Payment is taken automatically.

Payment is taken automatically.

 

*Quarterly Direct Debit customers get 2.5% discount off the Power NI standard rate up to £6.50 per quarter equivalent to £26 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. Power NI standard rate is 16.82p kWh Ex.Vat / 17.66p kWh Inc. Vat. 

**Monthly Direct Debit customers get 4% discount off the Power NI standard rate, up to £10 per quarter equivalent to £40 per year.  The maximum discount would be obtained by a customer spending £250 each quarter on electricity.  Power NI standard rate is 16.82p kWh Ex.Vat / 17.66p kWh Inc. Vat. 

Energy Online customers with monthly  Direct Debit  get 4% discount off the Power NI standard rate, up to £10 per quarter equivalent to £40 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. Power NI standard rate is 17.85p kWh Ex.Vat / 18.74p kWh Inc. Vat. 

***Credit metered customers paying standard unit rate, will receive 2% discount off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year, by activating an Energy Online account. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. Power NI standard rate is 17.85p kWh Ex.Vat / 18.74p kWh Inc. Vat.