I'm finding it difficult to pay, what should I do?
Help with payment difficulties
Sometimes, no matter how hard we try we just can’t seem to get on top of our finances. At Power NI, we are highly experienced at helping our customers to manage their energy bills, so please get in touch as soon as possible by calling 03457 455 455 (please select option 3) or email [email protected]. We never judge, we just offer ways to try and make things a little better. From a full benefit entitlement check service, where our staff can refer you for additional support, to giving you some useful budgeting advice and lending our support with benefit appeals. We’ll also make sure you’re on the best possible tariff and offer advice on how you can manage your energy bills.
Often, customers aren’t aware that there is additional help available so it’s always best to talk about it.
Take independent advice
If you would like free independent advice on benefits or debt, you can contact Advice NI on 0800 915 4604 or email [email protected].
We work with a range of local charities who may be able to offer further support and advice.
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