Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
For households we issue a bill every 3 months, including those customers who pay by Monthly Direct Debit. Your bill is normally issued a few days after your meter has been read.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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