Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. Your Keypad will automatically switch to the new rate on 1 December. For any support visit our help centre.

Keypad+

How do I pair my Keypad+ unit with my Android device? To pair your Keypad+ unit with your smartphone just follow these simple steps. Make sure Bluetooth on your smartp...
How do I pair my Keypad+ unit with my iOS device? To pair your Keypad+ unit with your iOS device just follow these simple steps: *Please note for some iOS versions, you will nee...
How do I upgrade to Keypad+? New and existing Power NI customers can upgrade to Keypad+. Keypad+ is a free upgrade available to all Power NI Key...
What are the benefits of a Keypad+? Here are some benefits of Keypad+: Send top ups bought online straight to your meter from your smartphone. You can also s...
How do I download the Keypad+ app? If you are an iOS user download the Keypad+ app. If you are an Android user download the Keypad+ app. O...
I've topped up but the powercode has not been sent to my meter. What should I do? If you have topped up your meter and the powercode has not been sent automatically to your meter via Bluetooth then please follow ...
How do I top up my meter from my Keypad+ app? When topping up, please wait until the power/connection button located in the top right corner is green before processing a top-up...
My powercode has been rejected. Why? If your meter rejects the powercode one of the following messages will appear on-screen within the Keypad+ app. The power...
What information can I view on my Keypad+ app? You can view the following information on your Keypad+ app. Balance To view your balance, open the Power NI Keypad+ ap...
I am having problems connecting Keypad+ with my smartphone. What should I do? iOS – Please note for some iOS versions, you will need to allow Keypad+ app access to Bluetooth. If this was not allow...

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