I am having problems connecting Keypad+ with my smartphone. What should I do?
iOS – Please note for some iOS versions, you will need to allow Keypad+ app access to Bluetooth. If this was not allowed when downloading the app please go to settings, select Keypad+ and enable this function here.
Android - Please note for Android version 9 and 10 you will need to enable location service on your smartphone.
If you are experiencing issues connecting the Keypad+ unit with your smartphone, then follow the steps below:
Ensure Bluetooth on your phone is turned on, and you have paired your phone with the Keypad+ unit.
Open the app and select 'Keypad+' from the main menu.
Click on the power icon in the top right-hand corner. If your Keypad+ serial number is not displayed click scan now. If your serial number is not displayed on your second attempt, move closer to the Keypad+ unit as you may be out of range.
Once your Keypad+ serial number is displayed the app will connect automatically. If this does not happen just tap the serial number, the bar should turn green and take you to the balance and usage screen.
If the app has still not connected, please check that Bluetooth is enabled on the freedom unit. If there is no Bluetooth symbol showing on the display of the unit under the account balance, please see below.
For Keypad+ units with the serial number starting with B please enter: Star, 159268, Hash (*159268#). The freedom should say ‘Wait’ followed by ‘Bluetooth On’. You should now be able to connect.
For Keypad+ units with the serial number starting PNI please enter : Star, Zero, Hash (*0#). The freedom should say ‘Wait’ followed by ‘Bluetooth On’. You should now be able to connect.
If you have followed the steps above and your still experiencing issues connecting Keypad+ unit with your smartphone please get in touch with us at [email protected].
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