Help & Support

Customer support

Loss of power supply

If you experience failure of electricity supply, to arrange a new electricity supply, for alterations to lines and equipment and for any physical supply matter you need to contact Northern Ireland Electricity Networks. Please remember that this is a separate company to Power NI.

Contact Northern Ireland Electricity Networks (NIE Networks)

  • Phone – 03457643643 (24 hours a day for failure of supply. Other services Monday – Friday 8.30am-5pm)
  • Minicom – 03457 147128 (24hrs a day)


Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.