Help & Support
Customer support
Loss of power supply
If you experience failure of electricity supply, to arrange a new electricity supply, for alterations to lines and equipment and for any physical supply matter you need to contact Northern Ireland Electricity Networks. Please remember that this is a separate company to Power NI.
Contact Northern Ireland Electricity Networks (NIE Networks)
- Phone – 03457643643 (24 hours a day for failure of supply. Other services Monday – Friday 8.30am-5pm)
- Minicom – 03457 147128 (24hrs a day)
- Website – Check for power outages in your area or report a power cut
- Email – customercontact@nie.co.uk
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.
