Help & Support
Can I change the date my Direct Debit is taken?
If you need to change the date of your Monthly Direct Debit please call us on the number below. You can choose a payment date between the 1st and 28th of each month.
Customers who pay by Quarterly Direct Debit can’t change their payment date as it will automatically be made 14 days after the date on the bill.
Unfortunately it is not possible to suspend Direct Debit payments. Please call us to discuss alternative options.
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What are the Direct Debit options?
Why has my Direct Debit changed?
How is my Monthly Direct Debit calculated?
How do I set up Direct Debit payments?
When will my Direct Debit come out of my account?
Do I get my bill before my Direct Debit is taken from my account?
I don’t have enough in my account to cover my Direct Debit.
What if I miss a Direct Debit payment?
My Direct Debit payment hasn’t been taken out.
Not received a bill
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.