Direct debit

• What are the Direct Debit options? There are two options available if you prefer to pay by Direct Debit: Quarterly and Monthly Direct Debit.   ...
• How do I set up Direct Debit payments? It only takes a few minutes to set up a Direct Debit, call us on 03457 455 455 and we’ll be happy to help. Remember to have ...
• How is my Monthly Direct Debit calculated? If we have your historical energy consumption, we will forecast your energy costs for the next 12 months.  If we do not have ...
• How do I change my Direct Debit amount? Please call us on 03457 455 455 if you need to change your Monthly Direct Debit payment amount. We’ll review your electricit...
• I have credit on my account. Why has this not been refunded? You can request a refund by calling us on 03457 455 455. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality...
• How do I change the bank account my Direct Debit is taken from? Please call us on 03457 455 455 if you need to change your bank account details. You should never send any bank details using emai...
• Can I change the date my Direct Debit is taken? If you need to change the date of your Monthly Direct Debit please call us on 03457 455 455. You can choose a payment date between...
• What if I miss a Direct Debit payment? If you miss a Direct Debit payment, we'll write to you to let you know and request that you make payment within 5 working days...
• How do I cancel my Direct Debit? To cancel your Direct Debit simply give us on 03457 455 455. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for qua...
• Can I make additional payments to clear my balance? As a Direct Debit customer and per the Direct Debit agreement we will debit your bank account as follows: Monthly Direct ...

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