Direct debit

What are the Direct Debit options? There are two options available if you prefer to pay by Direct Debit: Quarterly and Monthly Direct Debit. ...
How do I set up Direct Debit payments? It only takes a few minutes to set up a Direct Debit, contact us and we’ll be happy to help. Please have your bank account n...
How is my Monthly Direct Debit calculated? If we have your historical energy consumption, we will forecast your energy costs for the next 12 months. If we do not have histor...
How do I change my Direct Debit amount? Please contact us if you need to change your Monthly Direct Debit payment amount. We’ll review your electricity costs and re...
I have credit on my account. Why has this not been refunded? You can discuss a refund by getting in contact with us. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality ...
How do I change the bank account my Direct Debit is taken from? You can change the bank account your direct debit is taken from within your online account. Login to your online accou...
Can I change the date my Direct Debit is taken? If you need to change the date of your Monthly Direct Debit please call us on 03457 455 455. You can choose a payment date between...
What if I miss a Direct Debit payment? If you miss a Direct Debit payment, we'll send you a letter or email to let you know and request that you make payment within ...
How do I cancel my Direct Debit? To cancel your Direct Debit simply contact us. You'll then need to contact your bank to advise them that you are cancelling...
Can I make additional payments to clear my balance? As a Direct Debit customer and per the Direct Debit agreement we will debit your bank account as follows: Monthly Direct ...

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