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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Bills & Payments

PowerNI Help & Support Bills & Payments I don’t have enough money in my account to cover my Direct Debit.

I don’t have enough money in my account to cover my Direct Debit.

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If you think you may not have enough in your account to cover the Direct Debit, contact us and we’ll be able to provide advice on the options available. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes. 


More billing questions


More billing questions

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs