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Information for Keypad customers

Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.

Bills & Payments

PowerNI Help & Support Bills & Payments I don’t have enough money in my account to cover my Direct Debit.

I don’t have enough money in my account to cover my Direct Debit.

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  • Bills & Payments
  • Financial support

If you think you may not have enough in your account to cover the Direct Debit, contact us and we’ll be able to provide advice on the options available. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes. 


More billing questions


More billing questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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Keypad FAQs
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