Help & Support

Energy Online

Energy Online

I’ve entered the wrong details and I’m now locked out, what do I do?

To unlock your account you will need to use the Forgot your Password function and when your Password is sent to your registered email address your account will be unlocked.

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I'm sure I'm entering all my details correctly, but I still can't login

If you cannot login to Energy Online please follow the instructions on this page.

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I have forgetten my username or password

If you’ve forgotten your password, you can use the Forgot Password service on the login page.

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I am having problems registering with Energy Online

Having difficulty registering with Energy Online? Read this article on what to do next.

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How do I register for Energy Online?

Before registering for Energy Online you must pay your account by Direct Debit. Find out more...

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How much discount will I get with Energy Online?

Customers using Energy Online who pay by Quarterly Direct Debit receive 4.5% discount up to £46 per year (£11.50 per quarter)

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