Help & Support

Energy Online

Energy Online FAQs

What if I’ve multiple properties under the one account?

If you have more than one property or more than one service with us, then each will have a separate account number. Click on whichever account number you wish to view and the billing information linked to that specific account will be displayed.

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Can I update my personal details online?

You can change your mailing address, email address and telephone number on your Energy Online account. To tell us about a change of Direct Debit or bank details you need to ring us on 03457 455 455.

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What if I need to contact you about an issue or comment I have regarding Energy Online?

If you are experiencing difficulties whilst logged into Energy Online you can click on ‘Live Chat’ on the bottom right hand side of your screen to speak with one of our advisors. Alternatively, you can email or call us.

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What email address is my account notifications sent to? E.g. bills/letters

To find out the email address you signed up to Energy Online with select 'My Details' from the navigation bar to the left of the screen when you are logged in to Energy Online.

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How do I change my email address?

Log in to Energy Online and click on 'My Account' and then 'My Details'. Here you will find the 'Edit my details' option where you can update your email address.

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What are the compatibility requirements for Energy Online?

In order to get the best possible experience whilst using Energy Online please consider the following...

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