I am having problems registering for an online account.

If you are a Direct Debit or standard bill customer, please ensure you are entering your 10-digit account number correctly. This can be found on the top right-hand corner of your bill. 

If you are a Keypad customer, please ensure you are entering the last 9 digits of your Keypad premise number correctly. This can be found on the front of your Keypad top up card.

If you continue to experience issues registering for an online account email us at [email protected] or call us on 03457 455 455*.

*Lines open Monday to Friday, 9am to 5pm.