Help & Support

Energy Online

I received my bill but it does not match what I submitted through Energy Online, why is this different?

If your meter reading window is closed you can estimate your next bill by using the bill estimator tool. When estimating your bill, the meter read that you submit will not be used to calculate your actual bill. This is for your guidance only.

When your meter reading window is open you can submit a meter read online. However, it is possible that when you tried to submit your meter read online we had already received one from NIE Networks. If the read provided by NIE Networks is detailed on your bill as ‘Estimate’ please contact us with your own meter reading. It is important to do this as soon as possible after receiving your bill.