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How do I register for an online account?
Visit the Power NI app and click register now. Then complete the steps on screen.
If you are a Power NI credit customer, ...
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I am having problems registering for an online account.
If you are a Direct Debit or standard bill customer, please ensure you are entering your 10-digit account number correctly. This c...
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I'm entering my details correctly, but I still can't log in.
Remember that your username and password are case sensitive, so firstly check that CAPS LOCK is turned off.
If you are sure you...
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I have forgotten my username
If you’ve forgotten your username, click I've forgotten my username and complete the step on screen. An email will ...
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How do I view my consumption?
To view your energy consumption, click on ‘My Usage’ when logged into your online account. You will be able to see you...
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How much discount will I get with an online account?
Monthly Direct Debit
Online account customers with Monthly Direct Debit get 4% discount off the Power NI standard rate, up ...
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Can I update my personal details online?
You can change your direct debit bank details, mailing address, email address and telephone number within your online account...
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How do I view my bills?
To view your bills on online account go to 'My Bills'. You can also view your bills from your billing dashboard and have t...
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I cannot download my bills
The browsers compatible with your online account is Chrome, Firefox and Safari browsers or Internet Explorer 9 and above.
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How can I calculate how much I owe since my last bill?
You can use the bill calculator tool to calculate the approximate cost of your usage since your last bill. Simply enter your curre...
