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Information for Keypad customers

Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.

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If you are experiencing difficulties when logged into your online account please email your enquiry using our online form, or visit our contact us page.

Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.


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