Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usCustomer notice
Please note. On Monday 31 August, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Tuesday 1 September.
To report power cuts, please contact NIE Networks.
If you’ve forgotten your username, click I've forgotten my username and complete the step on screen. An email will then be sent to you confirming your username. Please check your junk or spam folders if you do not receive this.
To prevent the automated emails being directed to your junk or spam folders please add [email protected] to your email address book.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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