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Important notice

Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.

My Account

PowerNI Help & Support My Account Can I update my personal details online?

Quick help

You can log in to your online account to action the task below.

Update your contact details

Can I update my personal details online?

  • My Home
  • My Account
  • Account management

You can change your direct debit bank details, mailing address, email address and telephone number within your online account.

To update your details navigate to the section 'My Account' and then click on 'My Details'.


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More account questions

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