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Important information

From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.

My Account

PowerNI Help & Support My Account Can I update my personal details online?

Quick help

You can log in to your online account to action the task below.

Update your contact details

Can I update my personal details online?

  • My Home
  • My Account
  • Account management

You can change your direct debit bank details, mailing address, email address and telephone number within your online account.

To update your details navigate to the section 'My Account' and then click on 'My Details'.


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