Billing FAQs
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Due to the ongoing global Microsoft outage, our email customer service channel is unavailable right now. Don't worry, for urgent enquiries you can still contact us on our Customer Helpline (lines open Mon to Fri, 9am to 5pm) or by sending us a direct message on social media. Thanks for your understanding.
You can log in to your online account to action the task below.
You can change your direct debit bank details, mailing address, email address and telephone number within your online account.
To update your details navigate to the section 'My Account' and then click on 'My Details'.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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