Skip to main content

Important notice

Please note. On Monday 4 May, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Tuesday 5 May.

To report power cuts, please contact NIE Networks.

My Account

PowerNI Help & Support My Account How do I register for an online account?

Quick help

You can register an online account today.

Register for an online account

How do I register for an online account?

  • My Home
  • My Account
  • My online account

Visit the Power NI app and click register now. Then complete the steps on screen. 

If you are a Power NI credit customer, you will need your 10 digit account number to register for an online account. 

If you are a Power NI Keypad customer, you will need your 19 digit Keypad premise number to register for an online account. 


More account questions


More account questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
Chat person

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.
Billing icon

Billing FAQs
Customer support icon

Customer Support FAQs
Keypad icon

Keypad FAQs
Meter reading icon

Meter Reading FAQs