Help & Support


How can I save money using Keypad?

You can get FREE* electricity with Keypad Reward

With Keypad reward, when you top-up £50 or more in a single transaction using our website or app you’ll get free electricity. The more you top up the more you’ll get.

With Keypad it's also easy to keep track of what you're spending - helping you to cut your energy costs. You can find out the following:

  • How many days credit you have left

Pressing button 1 on your Keypad tells you the number of days of credit you have left, based on your last week’s usage. This is just a guide as you may use more or less electricity week by week. When your meter is first installed it will be one week before this display is accurate.

  • How much electricity you have used

Pressing button 2 on your Keypad tells you how much electricity you use in pounds and pence over the last day, week or month(s).

  • How much electricity you are using currently

Pressing button 6 on your Keypad also tells you what electricity you are currently using in kilowatts allowing you to work out what each appliance in your house uses.