Help & Support
How can I save money using Keypad?
With Keypad it's easy to keep track of what you're spending - helping you to cut your energy costs.
With Keypad reward, when you top-up £50 or more in a single transaction using our website or app you’ll get free electricity. The more you top-up the more you’ll get. Find out more about Keypad reward.
Keep track using Keypad
- How many days credit left
Pressing button 1 on your Keypad tells you the number of days of credit you have left, based on your last week’s usage. This is just a guide as you may use more or less electricity week by week. When your meter is first installed it will be one week before this display is accurate.
- How much electricity used
Pressing button 2 on your Keypad tells you how much electricity you use in pounds and pence over the last day, week or month(s).
- How much electricity currently being used
Pressing button 6 on your Keypad also tells you what electricity you are currently using in kilowatts allowing you to work out what each appliance in your house uses.
How to use my Keypad?
I've lost my Keypad powercode.
I need a new Keypad card.
I've got a message on my Keypad - what does it mean?
What information can I find from my Keypad?
Where can I top-up up my Keypad?
My top-up code is being rejected
I topped up but the full amount has not been added to my Keypad.
What does PC Contribution mean?
Why did I get a longer top-up code than normal?
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.