Help & Support


How can I save money using Keypad?

You can get FREE* electricity with Keypad Reward

With Keypad reward, when you top-up £50 or more in a single transaction using our website or app you’ll get free electricity. The more you top up the more you’ll get.

With Keypad it's also easy to keep track of what you're spending - helping you to cut your energy costs. You can find out the following:

  • How many days credit you have left

Pressing button 1 on your Keypad tells you the number of days of credit you have left, based on your last week’s usage. This is just a guide as you may use more or less electricity week by week. When your meter is first installed it will be one week before this display is accurate.

  • How much electricity you have used

Pressing button 2 on your Keypad tells you how much electricity you use in pounds and pence over the last day, week or month(s).

  • How much electricity you are using currently

Pressing button 6 on your Keypad also tells you what electricity you are currently using in kilowatts allowing you to work out what each appliance in your house uses.

Related questions


How to use my Keypad?

View our guide on how to use your ‘pay as you go’ Power NI Keypad.

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How to top up electricity - Power NI

Find out how to top up your Power NI pay as you go Keypad.

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I've lost my Keypad powercode.

If you’ve lost your Powercode and haven’t yet typed it into your Keypad you can find it using our website or app.

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Can I top up without my Power NI Keypad card?

You can still make top-ups without your Keypad card, as long as you have your 19 digit premise number.

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I need a new Keypad card.

If you've lost your Keypad card, don't worry. Simply call us on 03457 455 455 and we'll send you out a new card.

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My top-up code is being rejected

If your Keypad Powercode is not being accepted, firstly check that you are pressing the "*" button, followed by your 20-digit code then the "#" button.

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I’ve bought electric with the wrong Keypad card – what do I do?

If the card you have used belongs to a family member, close friend or landlord you should sell the top-up code to them and then purchase a new code for yourself using the correct Keypad card. If you don't know whose card or premise number you have used please contact us on 03457 455 455.

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I've got a message on my Keypad - what does it mean?

If you've got a message on your Keypad, here's what it could mean.

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I topped up but the full amount has not been added to my Keypad.

If there is any outstanding balance on your account, a percentage of each top-up you buy goes towards reducing this until it is cleared (this is called a PC Contribution).

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What does PC Contribution mean?

PC contribution stands for ‘Previous Charge’ Contribution. You’ll see this on your top-up receipts if part of your top-up is going towards an outstanding balance on your account.

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