Please note: credit cards are not accepted when topping up through our app, online or phone service.
You’ll need to have your card details and your 19 digit premise number which can be found on your Keypad card when topping up.
2. When payment is approved you will get a 20 digit top up code.
3. Enter this top up code on your Keypad
Press the ‘*’ button and then the 20 digit top up code.
If you make a mistake press the ‘*’ button to delete a character.
When you've entered the entire top up code press the ‘#’ button to finish.
If entered correctly an 'accepted' message will display.
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