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Information for Keypad customers

Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.

Meters & Readings

PowerNI Help & Support Meters & Readings What do I do if I think my meter is faulty?

What do I do if I think my meter is faulty?

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If you are concerned your meter is not working properly, then please contact us with your current meter reading, it may be useful to be at your meter when you call us. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.

If you feel there is a health and safety issue with your meter, please contact NIE Networks 

More meter reading questions


More meter reading questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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