Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Quick help
You can log in to your online account to action the task below
When you let us know you’re moving to a new house, we’ll close the account at your old address and open an account at your new address. This will help us to make sure you don’t get billed for electricity used by previous occupants.
If you haven’t registered your move with us already you can complete this online via your online account. Login or register for an online account.
Please note if you are registering an additional property with us e.g. holiday home, you will need two separate account numbers. You can also register an additional property with us online via your online account. If you don’t have an online account register now.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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