Billing FAQs
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails until 8pm.
If you’ve closed your account and you have received a ‘final’ bill, this indicates the account is closed.
If you have any other queries, please contact us.