Billing FAQs
A Pay-As-You-Go (PAYG) Meter also known as a Keypad meter is a great way to budget if you’re struggling to keep on top of all household bills.
We can arrange for the meter to be installed in your home, which means you’ll no longer receive quarterly electricity bills.
Any balance on your account will be transferred onto your Keypad meter. A percentage of each top-up you buy goes towards reducing these until they are cleared. We’ll agree a repayment rate that works for both you and us and take into consideration your individual circumstances and ability to pay. You will be sent an annual account statement, and we will inform you when all the arrears have been cleared.
We always take your individual circumstances into consideration and tailor repayment arrangements to suit your needs. If you’d like to learn more about how a keypad meter works, visit our Keypad help and support section.
If you are ready to discuss this further or book an appointment, please get in touch with us in the following ways:
