Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
A standing charge is a fixed daily amount that helps cover the maintenance of your electricity supply. For customers on Power NI Home Energy tariffs, there is no additional standing charge applied to your tariff. However, Economy 7 and Electric Vehicle tariffs do have a separate daily standing charge, which is billed quarterly along with your electricity usage. Standing charges also apply to Business & Farm tariffs.
If you're not sure which tariff you're on, you can check your bill, visit our unit rate page, or contact us directly and we’ll be happy to help.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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