Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant information
From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
This is in reference to domestic customers only - A typical Power NI household electricity bill from 1 December 2024 will be made up of: 54% generation related costs and the other 46% is made up with network related levies and allowed costs such as the cost of billing, IT and running our Contact Centres.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields