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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.

Bills & Payments

PowerNI Help & Support Bills & Payments What makes up my electricity bill?

What makes up my electricity bill?

  • My Home
  • Bills & Payments
  • Bill understanding and calculation

This is in reference to domestic customers only - A typical Power NI household electricity bill from 1 December 2024 will be made up of: 54% generation related costs and the other 46% is made up with network related levies and allowed costs such as the cost of billing, IT and running our Contact Centres.

 

More billing questions


More billing questions

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Keypad FAQs
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Meter Reading FAQs